Our team harness the powerful combination of claims expertise and equine knowledge, skills proven to add value; we are your eyes and ears and share your policyholder’s passion for equestrianism.
Our ability to understand helps build a rapport with policyholders which engenders confidence, and enables us to investigate thoroughly; this expert verification and validation assists in the management of claims spend.
Valuable risk management information can also be obtained from site visits to help future underwriting considerations.
We are accustomed to handling all categories of claims emanating from the Equine insurance market:
Horses including Mortality/Veterinary Fees/Loss of Use/Theft & Straying
Additionally, we have sourced experts in the engineering, surveying and veterinary fields to complement our services.
Customer Care is paramount to Equine First; from initial notification to conclusion, the Loss Adjuster will retain the handling of the claim, aided by an in-house claims technician - there is always someone knowledgeable about the claim to help. Policyholders are also provided with an Information Pack which sets out in plain English our role and what happens after our visit along with providing other useful details.
The role of Intermediaries is identified from the outset and bi-lateral communication prevails.
Moreover, our attention to detail and an appreciation of the bigger picture helps set us apart.
